Frequently Asked Questions

Some of our most frequently asked questions...

Can I request custom designs or modifications to existing pieces?

Yes. we do build custom pieces. Please visit this page here to request a quotation.

How long does it take to create custom handmade furniture?

Every piece is different - our team will give you a rough idea before we start to build your custom piece.

Do you offer delivery and installation services?

Delivery is included free of charge on all of our furniture. Most of our furniture arrives either pre-built or is very easy to assemble. If you do require any assistance please contact us prior to ordering.

What kind of finishes and stains are available for your wooden furniture?

We offer the following wax finishing on our furniture:

Clear
Autumn Brown
Cherry
Stripped Pine
Rugger
Jacobean

All of the finishes can be seen on our product pages or you can order a wood sample pack here.

Are your materials sustainably sourced?

Absolutely - you can read more about our sustainability promise here.

Do you provide warranties or guarantees for your handmade furniture?

We offer a lifetime guarantee on the structural integrity of all of our furniture - you can find out more on this here.

Can you provide references or images of past custom projects?

Absolutely - please contact our team if you would like to see some recent images of builds or check out our social media pages.

What is your return policy in case I'm not satisfied with my purchase?

You can read our easy returns policy here.

How do I care for and maintain my handmade wooden furniture?

All of our pieces are finished with two coats of Fiddes supreme wax polish to ensure the best possible finish before it arrives with you. 

Cleaning

You should always avoid using any harsh chemical cleaners on your wooden furniture. 

Surfaces should be dry wiped with a soft, lint-free cloth to remove surface dust. For minor surface stains, scuffs and marks, wipe with a slightly dampened (not wet) cloth.

Maintenance

When maintaining pre-waxed wood it is advisable to use a clear wax (Fiddes have a very lightly tinted wax called 'Light' for paler, wood coloured surfaces and a wax with no pigment at all called 'Clear' for painted surfaces or for surfaces which require no colour change). Additional coats offer an improved patina and overall durability. Fresh wax coats can be applied annually or as required.

Can you provide recommendations for furniture pieces that maximize space in smaller rooms?

Of course - you would be best to call us and speak to a member of our team who will be happy to help you.

What is the typical lifespan of your handmade wooden furniture?

If you look after your piece, it should last a lifetime!

Do you offer bulk or wholesale pricing for businesses or interior designers?

Please contact us if you would like to discuss bulk or wholesale pricing.

Do you work with reclaimed or recycled wood for eco-friendly options?

We work with FSC certified suppliers. We do not use reclaimed wood on our pieces as standard but can if this is something you are looking for.

What payment options do you accept for furniture purchases?

We accept card payments, bank transfers as well as finance on all of our products.